Legal
Refund Policy
If for some reason you wish to return your device for a refund, please review the following before initiating a return.
How to Initiate a Return
You must email sales@exsurgo.us to begin the return, refund, or exchange process.
Important: Do not return the device and expect it to be refunded or exchanged without prior approval. All returns require approval before being shipped back.
Device Condition
Device Must Be in Good Working Condition
If the device is damaged, destroyed, has been opened improperly, altered, or subject to any other misuse, we reserve the right to deny a full refund.
Refund Terms
Device Cost Only — Shipping Not Refunded
Returns and refunds cover the cost of the device only. Shipping costs are not refunded.
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Domestic returns: A 10% surcharge applies to cover the cost of return shipping to us.
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International returns: We do not cover the cost of return shipping.
Return Window
30-Day Window from Ship Date
Returns and refunds are only accepted within 30 days from the date your device was shipped. Requests outside this window will not be accepted.
Exchanges
Defective Devices Are Exchanged
Exchanges are approved after all troubleshooting steps have been exhausted. If the device is found to be defective, we will exchange it for a new device.
Questions?
Contact our team to begin a return or ask about your order.
Exsurgo Technologies
21730 Redrum Dr., Suite 107
Ashburn, VA 20147